Terms of Service

Acceptance of these terms

By placing an order or otherwise using Tunely, you agree to these Terms of Service. If you don't agree with any part of them, please don't use our site or place an order.

What Tunely provides

Tunely creates original, custom songs based on the information and story details you provide through our song quiz. Each song is written and produced specifically for your order and delivered digitally through a private listening link — no physical product is shipped.

Your order information

You're responsible for providing accurate information when you place an order, including names, contact details, and the story details used to write your song. If information is incomplete or unclear, we may reach out for clarification before your songwriter begins, which can affect delivery timing.

Content you submit

You confirm that the information, names, and stories you submit are yours to share and don't knowingly infringe on anyone else's rights. We reserve the right to decline or cancel an order — with a full refund — if the content submitted is unlawful, hateful, or otherwise inappropriate.

Ownership and use of your song

Once delivered, you're free to listen to, download, and share your song personally — at an event, with family and friends, or on your own social media. Tunely retains ownership of the underlying composition and production. If you'd like to use your song commercially (for example, in an advertisement or a monetized public release), contact us first at contact@tunely.online to discuss a license.

Acceptable use

• Reselling or redistributing songs you didn't personally order.
• Submitting story details that are unlawful, harassing, or infringe on someone else's rights.
• Attempting to disrupt, reverse-engineer, or misuse the site or checkout process.

Pricing and payment

Prices are shown at checkout in the currency displayed and are charged at the time of purchase. We reserve the right to update pricing for future orders at any time; changes never affect orders already placed.

Delivery timelines

Standard orders are typically delivered within 3 days of your songwriter beginning work; rush orders within 12 hours. These are estimated timelines, not guarantees — delays can occasionally happen, and if we miss a promised rush window, see our Refund Policy for what happens next.

Limitation of liability

Tunely provides a creative, personalized service, and while we take care in every order, we can't guarantee a song will meet every subjective expectation. To the fullest extent permitted by law, our liability for any claim related to your order is limited to the amount you paid for that order.

Changes to these terms

We may update these terms from time to time as our service evolves. The "last updated" date at the top of this page reflects the most recent revision. Continuing to use Tunely after changes are posted means you accept the updated terms.

Contact us

Questions about these terms? Reach us any time at contact@tunely.online.