Cancellation Policy

Cancelling before writing begins

Every order starts moving quickly, since your songwriter is often matched to your story within hours of checkout. If you cancel before your songwriter has started writing, you'll receive a full refund with no questions asked — just email contact@tunely.online with your order number as soon as possible.

Cancelling after writing has started

Once a songwriter has begun working on your lyrics, the order can no longer be cancelled for a refund, since real creative work is already underway. If something about the order still isn't right, reach out — in most cases a revision, not a cancellation, is the better fix, and revisions are unlimited at the draft stage.

Rush orders

Rush orders move into production almost immediately to meet the 12-hour delivery window, so the window to cancel a rush order is shorter than a standard order. If you need to cancel a rush order, contact us right away — the sooner you reach out, the better the odds work hasn't started yet.

How to cancel an order

Email contact@tunely.online with your order number and a note that you'd like to cancel. We reply quickly and will confirm whether your order still qualifies for a full refund.

Changing details isn't the same as cancelling

If you just need to fix a name, a date, or add a detail you forgot, that's not a cancellation — reply to your confirmation email and we'll pass the update along, usually at no cost as long as writing hasn't finished yet.

Once your song is delivered

Orders that have been completed and delivered through your private listening link can't be cancelled, since the song has already been written, produced, and handed over as requested. If something's still not right at that point, see our Refund Policy for your options.