Privacy Policy

What information we collect

When you use Tunely, we collect a few different kinds of information. First, there's your order and account information — your name, email address, and payment details, handled securely through our payment processor. Second, there's the personal story you share with us through our song quiz: the recipient's name, your relationship to them, the memories and details you write about them, and the mood or style you choose. Third, like most websites, we collect basic usage data through cookies — the pages you visit and how you interact with our site.

How we use your information

We use the story details you share for one purpose: writing, producing, and delivering your custom song. Your songwriter and production team read your answers to create original lyrics and music built around what you told us. We use your order information to process payment, send order and delivery updates, and provide customer support if you contact us. We may also use aggregated, non-identifying usage data to understand how people use our site and improve it.

How your story is protected

The details you share in your song quiz are treated as sensitive. They're only accessed by the songwriters and producers working on your order, are never published or shared publicly, and are never used to train any public or third-party dataset. If you'd like the story details tied to your order deleted after delivery, email contact@tunely.online and we'll remove them from our active systems.

Who we share information with

We don't sell your personal information to anyone. We share information only where it's necessary to run Tunely: with our payment processor to handle transactions securely, with our email delivery provider to send your order confirmations and your finished song link, and with our internal songwriting and production team to create your order. Any third party we work with is required to keep your information confidential and use it only to provide their service to us.

Cookies and analytics

• Essential cookies that keep your cart and checkout working correctly.
• Analytics cookies that help us understand which pages are useful and where visitors run into trouble.

You can control or disable cookies through your browser settings, though some parts of the site — like checkout — may not work properly without them.

Your rights

You can ask us at any time to see what personal information we hold about you, correct anything that's inaccurate, or delete your information from our systems, subject to what we're legally required to keep for accounting and tax purposes. To make a request, email contact@tunely.online from the email address associated with your order and we'll respond within a reasonable time.

How long we keep your information

We keep order and payment records for as long as required by applicable tax and accounting laws. Story details submitted through the song quiz are kept only as long as needed to complete and support your order, unless you ask us to delete them sooner.

Changes to this policy

We may update this policy from time to time as our service changes. When we do, we'll update the "last updated" date at the top of this page. If changes are significant, we'll do our best to let existing customers know by email.

Contact us

Questions about this policy or your information? Email us any time at contact@tunely.online — a real person reads and replies to every message.