Refund Policy

Because every song is custom-made

Unlike a physical product, your song is written and produced specifically for you based on the story you share with us. That means our refund process works a little differently than a typical online store — this policy explains exactly how it works at each stage of your order.

Before your songwriter starts

If you realize you made a mistake in your quiz answers, or want to add or change a detail, just reply to your order confirmation email as soon as possible. As long as your songwriter hasn't started writing yet, you can update your answers or cancel for a full refund at no cost.

Unlimited revisions

Once your first draft is ready, you'll have the chance to listen and tell us what you think. If something feels off — a lyric, the tone, a detail that isn't quite right — we'll revise it with you until it feels exactly like your story. There's no limit to how many rounds of revisions you can request during this stage.

When a refund is available

• You've gone through revisions and are still not satisfied with the final result.
• Your order wasn't delivered within the promised timeframe for your chosen delivery speed.
• You were charged more than once for the same order.

In any of these situations, email contact@tunely.online with your order number and we'll make it right, including a full refund if that's the right outcome.

When a refund isn't available

Once you've approved a final version of your song and downloaded or shared your private listening link, the order is considered complete and isn't eligible for a refund, since the work has been finished and delivered as requested. If you change your mind about the occasion or recipient after that point, reach out anyway — we'll always try to find a fair solution.

Rush delivery fees

If you chose rush delivery and we deliver your song within the promised rush window, the rush fee is non-refundable, since that faster turnaround is exactly what it paid for. If we miss the promised rush window, we'll refund the rush fee automatically — no need to ask.

How to request a refund

Email contact@tunely.online with your order number and a quick note about what happened. A real person reviews every request personally — we don't use automated refund denials.

Processing time

Approved refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank or card provider.